Telephone triage protocols
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Telephone triage protocols for adult populations by Sheila Q. Wheeler

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Published by McGraw-Hill Medical in New York .
Written in English


  • Emergency nursing,
  • Triage (Medicine),
  • Telephone in medicine,
  • Medical protocols,
  • Nursing Assessment -- Handbooks,
  • Triage -- methods -- Handbooks,
  • Adult,
  • Clinical Protocols -- Handbooks,
  • Remote Consultation -- Handbooks,
  • Telephone -- Handbooks

Book details:

Edition Notes

Includes bibliographical references (p. 409-418) and index.

StatementSheila Wheeler.
LC ClassificationsRT120.E4 W536 2009
The Physical Object
Paginationxliv, 436 p. :
Number of Pages436
ID Numbers
Open LibraryOL24107829M
ISBN 100071598006, 0071598014, 0071598022
ISBN 109780071598002, 9780071598019, 9780071598026
LC Control Number2009497237

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This book is based on current practice, nursing theory, research and experience and is presented in a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. The book is a must-red for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Telephone Triage is defined as “making good clinical decisions under conditions of uncertainty and urgency” (Patel). Assessment by phone of an invisible patient, who is an untrained lay observer, complicated by the variability of symptom presentations, communications and process is challenging. Office-Hours Telephone Triage Protocols User’s Guide. Numberof Protocols. • Currently there are active pediatric Office-Hours protocols (see Appendix A), including 20 behavioral health protocols (see Appendix T). • Currently there are a total of active adult Office-Hours protocols (see Appendix B), including 40 adult women’s health protocols (see Appendix C) and 11 behavioral health protocols File Size: 1MB.   This reference provides over triage protocols for evaluating a person’s symptoms. Each symptom entry lists pertinent questions grouped by urgency level and advises the clinician when and where the patient should be referred. This book is a need to have, comprehensive, user-friendly resource for every nurse who performs :

This telephone triage service is intended for people who are ill or caring for someone who is ill. For general information about coronavirus disease (COVID), please refer to the Centers for Disease Control and Prevention (CDC) website. Performing telephone triage requires the ability to make quick and effective decisions based on limited rapid-access resource delivers over triage protocols for evaluating patients' symptoms over the telephone/5(38). It is a necessary addition to the library of anyone involved in telephone triage and this update is an essential replacement for the previous protocols book. 3 Stars."--Doody's Review Service Written by Sheila Wheeler, one of the world's leading experts in telephone triage, this functional reference provides the guidelines nurses need for the safe, effective, and fast disposition of 1,+ health related problems by telephone. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available is rapid-access resource delivers over triage protocols for evaluating patients' symptoms over the telephone.